top of page



Art Pair handles privacy-sensitive or personal information. We respect the privacy of our visitors and users. We ensure that the personal information you provide is treated confidentially. Personal data will be carefully processed and secured. Our processing of personal data complies with the requirements laid down by EU privacy legislation. This privacy and cookie statement applies to Art Pair's use of data and its websites.



When processing personal data, we comply with EU privacy legislation. This means, among other things, that we:

  • Clearly state for what purpose we process personal data. We do this by means of this privacy and cookie statement;

  • Limiting the personal data we collect is that to the personal data necessary for the specified purposes;

  • Explicitly ask you for permission to process your personal data, in cases where permission is required;

  • Take appropriate security measures to protect your personal data and require the same of parties who process personal data on our behalf;

  • Respect your right, at your request, to provide access to modify or delete your personal data.



Your personal data is processed for the following purposes; has :

  • Receive information through our contact form;

  • Find a dealer in your neighborhood;

  • Register your product;

  • Allow you to make a wish list and send it to a retailer near you;

  • Chat with you through our website (currently in the United States and Canada only);

  • Contact you at your request using the contact form. This includes warranty claims, technical and general questions, media and marketing inquiries;

  • Evaluate and improve our website;

  • Send you digital information and advertisements, if you indicate that you wish to receive such materials, for example by liking our Facebook page or following us on twitter and/or instagram;

  • Allow us to follow or share content from this website through social media (see social media share buttons);

  • Ask for your cooperation as one of our suppliers

  • Process your job application, in case you send us one.

  • Enter into a reseller agreement with you, if we both desire, and provide you with access to a future reseller portal;

We will not use your personal data for purposes other than those listed above, unless you give permission in advance, or we are required to do so by law.





We process the following personal data for the aforementioned purposes:

  • Name;

  • E-mail address;

  • Phone number;

  • IP adress

  • For any additional information you share with Napoleon

    • In case of warranty claims for which you need spare parts, your address e.g.

    • If you follow/like us through social media, your profile name, information you choose to share through that social media



We will not retain your data for longer than the purposes listed above and subsequent actions of the same necessity. Personal data will be erased once the listed purposes have been fulfilled, unless there is an overriding legal requirement. Considering the life cycle of the product, the duration of our warranty periods is 5 years mandatory, we are required to keep records of the products (mainly spare parts, accessories, grills, marketing support) delivered under guarantee, we have set the general duration of the retention of personal data at 5 years. If you have not received any product, you can request the erasure or anonymization of your data. To do this, please send an e-mail to



Art Pair may share your data with third-party sites, when it arises from the purposes listed above and there is a legal reason to do so. Art Pair may share data with those responsible for processing your data and/or request, within the company, with a legitimate interest (for administrative purposes, including funding, legal, quality monitoring ). In the event of a warranty claim, we will share your personal data only with your dealer in order to provide you with the best possible customer service. If you do not want this, please state this in writing, for example via the contact form, and we will only share the product type and serial number with your dealer.



This privacy and cookie statement does not apply to websites belonging to third-party sites, which are, through hyperlinks, connected to this site. We cannot guarantee that these third-party sites process your personal data in a secure and reliable manner. We therefore advise you to consult the privacy statements of these websites before using or visiting them.



Cookies are small text files that websites place on your device while you are browsing. They are processed and stored by your web browser. By themselves, cookies are harmless and perform crucial functions for websites. In general, cookies can also be easily viewed and uses the following types of cookies:


Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website.Art Pair uses the web browser's "local storage" space to save visitors' settings to provide them with a user-friendly experience. For example: region and language settings are saved in local storage. Local storage is also used to save wishlist items.


Also known as "performance cookies", statistical cookies help us understand how visitors interact with our websites by collecting and reporting information anonymously. All information is aggregated and therefore anonymous. Statistical cookies have the sole purpose of improving the functionality of a website.
The following is a summary of the third-party statistical cookies used on

  • Google (analytics) - generates statistical data on how the visitor uses the website.

  • Vimeo - collects usage data for videos (hosted by Vimeo) that are on the website.



Marketing cookies are used to help Art Pair and our partners deliver marketing advertisements more relevant to your interests. The following is a summary of the third-party marketing cookies used on

  • Facebook - collects information about visitor behavior. This information is used to optimize the relevance of targeted advertising.

You can choose not to use cookies by disabling them on the Choices page (link at the bottom of the page).

These third parties may, under a necessary legal obligation, provide data to third party sites, or if these third party sites process the data on their behalf. The data obtained in the manner described, including the anonymized IP address of your computer, is stored by the parties mentioned and may be stored in the United States.

Napoleon has not allowed Google to use the analytical data received for use by other Google services. All data collected by Google from our website is anonymized. Please read Google's privacy statement here:



You are in control of the management of your information. You can choose not to use cookies by disabling them on the Choices page (link at the bottom of the page). You can reverse this decision at any time.



For questions about our privacy policy and/or our rights to access, rectification, erasure or other rights, please contact us through the channels described below.

With regard to your personal data, you have, among others, the following rights:

  • The right to be informed: what personal information we collect, what we do with it;

  • The right of access: which of your personal data do we have;

  • The right to rectification: correct any errors in your personal data that we have in our possession;

  • The right to erasure: we delete your personal data and forget you. The main reservation in this regard is the mandatory duration of 5 years.

  • The right to withdraw permissions granted;

  • The right to object to certain types of (automated) processing and decision-making.

If you wish to exercise any of these rights, please state your identity clearly so that we can identify you accurately and not delete someone else's data. If your request concerns personal data linked to a cookie, we ask you to provide us with a copy of the cookie in question. This cookie may be located in the settings of your Internet browser.



If you have a complaint about the processing of your personal data, we will be happy to help you. Otherwise, you have the right to file a complaint of privacy breach with your supervisory authority. Please contact your local privacy authority.



Over time, changes may occur. Changes will be listed here on this website. We advise you to check this statement regularly for updates, so that you are fully informed.



bottom of page